Coal is a Problem, as is Unfettered Mineral Mining

ACORN International Climate Change Wade's World

New Orleans               Recently, we talked to an old comrade, Tom Sanzillo, who with his organization has helped provide the research and economic analysis that has gained increasing traction in the campaign to decrease burning coal, because it’s cheaper to use alternative sources.  Most of us are clear that this is huge progress, not just …

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Customer Service is Worse than a Nightmare

Technology

Frankfurt         There’s a pattern evolving for me that is starting to take shape as a campaign, even if it also feels like it’s becoming a personal obsession.  I’m talking about terrible customer service handled ineptly by sundry companies, their robots, and artificial intelligence.  To be clear, it’s not just their automated systems, because these call-prompt …

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