Frankfurt There’s a pattern evolving for me that is starting to take shape as a campaign, even if it also feels like it’s becoming a personal obsession. I’m talking about terrible customer service handled ineptly by sundry companies, their robots, and artificial intelligence. To be clear, it’s not just their automated systems, because these call-prompt …
Category: Technology
Technofeudalism and Sanctions
New Orleans In the cheap seats where most of us sit, it’s often mysterious to understand the economic and political gyrations between countries. We read about it, wonder for a moment, don’t have much of a clue other than a hope and prayer of understanding, and then go on. Sanctions are a prime …
The Numbers Suck, and We Need True Data
Mexico City These days almost all of us depend on data in one way or another to figure out the wild world around us from politics, to economics, to health, and on to the smallest things about how our neighbors, countrymen, and brothers and sisters around the world are thinking about everything under …