New Orleans Catching up on back issues of the New Yorker from my time off-the-grid, I stumbled onto a great piece by Dr. Atul Gawande on “Big Med.” Believe it or not, he shrewdly argues that huge service industry operations, like the Cheesecake Factory of all places, might just be the model for a different …
Tag: service industry
Pulling Shots in the Service Industry
New Orleans Getting up at 430 AM to go to work reminded me of the days worked in the oil fields and offshore after high school where the clock started at 6AM and I had to be in the field or on the boat, or at Luzianne Coffee Company when I was 19 and 20 and …