New Orleans It’s a Tuesday, but the City of New Orleans is shutdown. I drove down Esplanade Avenue to Fair Grinds Coffeehouse this morning at 5:30 AM through dark and deserted streets. The donut place on the corner of Broad Street had been hopping with a dozen pickup trucks and cabs at that time on Monday morning …
Month: August 2012
Hurricane Hoopla!
New Orleans What’s the right thing to do when a hurricane enters the Gulf of Mexico? The truth seems to be that no one really knows. On Sunday afternoon the storm looked to be a category 2 (of 5) headed between the Florida panhandle around Panama City and Pascagoula, Mississippi, a couple of hundred miles …
Cheesecake Factory Model for Big Medicine Healthcare Delivery
New Orleans Catching up on back issues of the New Yorker from my time off-the-grid, I stumbled onto a great piece by Dr. Atul Gawande on “Big Med.” Believe it or not, he shrewdly argues that huge service industry operations, like the Cheesecake Factory of all places, might just be the model for a different …