New Orleans There’s nothing easy about running a nonprofit, but in many countries, this has increasingly been like working with a target on your back. This is especially true where democracy is a pretense and autocracy is simply the rule. Tragically, the world’s biggest countries and economies forming the G7 have made this easier …
Category: Banks
Navigating Auto-Customer Service Bureaucracies
Pearl River The bureaucratic and technical challenges of modern life are creating immense gaps between people and institutions. Simply saying the digital divide is a problem between rich and poor, between the old and young, and between urban and rural isn’t adequate as a way to understand paths forward that create equity. Worse, these divides …
Capital One, What are You Doing?!?
New Orleans I’d read the article in the Times’ “Your Money” column at the end of last year about banks arbitrarily closing customers’ accounts without notice or seemingly rhyme or reason. As they reported: …there are many frustrating things about this phenomenon: The account closings often come without warning. There is usually …