Little Rock What do you do with a bully? Slap ‘em in the face. Or, embarrass them. ACORN Canada did both by celebrating Halloween by issuing a “Horror Report” based on a survey of almost 300 of our members. Canada, perhaps even more than the US, allows a virtual monopoly with three companies holding the whip hand, Telus, Rogers, and Bell Canada, but when people had a chance to have their say, they overwhelmingly were shouting that the company’s service and pricing just sucked. Most members ranked five different companies and the dissatisfaction ranged at a high of 79% and a low of 62%.
What were the complaints? Virtually everything:
55% of respondents reported they were dissatisfied overall with their cell and internet companies
56% of respondents reported mistakes on their bills, resulting in extra charges.
36% of respondents reported the amount of their monthly bill being $100 more than expected.
54% of respondents reported difficulties changing their contract.
With 54% of Canadians in the lower 25% of the country’s income range of less than $30,000 per year lacking internet access, ACORN Canada had a lot of policy recommendations that needed to be enacted, but the main one was straightforward: assure everyone internet access as a basic utility costing no more than $10 per month!
The companies there, here, and everywhere have made a mess and money machine with a widening digital divide. As they say in Canada, it’s a horror, and this is a global fight that is spreading!