New Orleans I landed in Newark from Frankfurt and opened my computer to see messages popping up everywhere with breaking news that President Joe Biden had announced that he would not seek a second term as US president in the fall election. World leaders applauded his decision. Columnists and editorial writers hailed his …
Customer Service is Worse than a Nightmare
Frankfurt There’s a pattern evolving for me that is starting to take shape as a campaign, even if it also feels like it’s becoming a personal obsession. I’m talking about terrible customer service handled ineptly by sundry companies, their robots, and artificial intelligence. To be clear, it’s not just their automated systems, because these call-prompt …
With the Leaders in Korogocho
Nairobi The ACORN Kenya leaders in Korogocho were set to have a planning meeting in the chief’s compound there. Traffic had been fairly smooth. The leaders wandered into the compound in ones and twos, and soon we were ready to begin. I had been here several times over the last fourteen years since …